A: Yes! If you’d like to build, source, or reuse your own tabletop simply choose “No Tabletop” in the “Customize & Check Out” menu at https://candesk.ca/product/candesk/ . Please note that we cannot guarantee the fitness or performance of externally sourced tabletops with the CanDesk frame, so we encourage you to conduct your own due diligence. [We are here to answer any questions you may have along the way].A: At this time our online store is only equipped to handle domestic orders shipping within Canada. To obtain a quote for international shipping please send an email to [email protected].
A: No! We provide you with detailed assembly instructions and all the tools you need to put your CanDesk together. Assembly takes about 90 minutes for most first time buyers and we strongly recommend that at least two people work on the assembly in a large room with plenty of space. Please budget for extra time if you’re also assembling accessories.
A: Yes. Please click here to download.
A: Please send us an email to [email protected] or call us at +1 (844) CAN – DESK and choose option 2.
A: All CanDesks are shipped by FedEx.
A: The CanDesk motor and all mechanical parts come with a full two-year warranty (any trouble and we ship necessary replacement items free of charge), and the steel structural frame itself comes with a five year warranty.
A: Yes! Please choose “Ship-to-Showroom” when you’re customizing your CanDesk and a member of our staff will send you a scheduling invitation to choose an appropriate pick up time.
A: Unless there is an unexpected delay due to a back-order on a specific item (which we would list on our website) all orders ship out within 3-5 business days of being placed. Shipping times may vary depending on the shipping option chosen at checkout, the destination, and unforeseen circumstances. For order tracking and customer convenience, tracking numbers are provided for all orders at the time of shipping.
A: 30-day comprehensive money back guarantee, including return shipping and handling.
A: Unless your order has shipped you may cancel it at any time for a full refund.
A: Are you ordering large quantities of office furniture? Do you buy a substantial volume over the course of the year? That’s great! We offer additional discounts in those cases. You’ll also save on delivery costs! To request an additional discount, please contact us between 8 a.m. and 6 p.m. (Eastern Time) Monday to Friday by email at [email protected] or by phone (toll-free) at 1-844-226-3375.
A: PayPal Advanced® is our preferred payment gateway. PayPal Advanced® is recognized worldwide as one of the best and most secure payment solutions for online shopping. We also accept Visa and MasterCard as well as bank transfers if you need more flexibility.
A: We accept orders from schools, colleges, universities, hospitals, clinics and any other government or public sector body or institution. To place an order, please use your purchase order number during the purchase process. One of our advisors will contact you to confirm your information.
A: You will be emailed an automatic order confirmation soon after you place your order. Please take a few seconds to read it and make sure all the information is accurate. It is very important to notify us if you don’t receive the confirmation email within 24 hours after you place your online order.
A: The applicable sales taxes depend on the province of your delivery address. Details of any taxes (Goods and Services Tax, Harmonized Sales Tax and provincial sales tax) that apply to your order will be indicated in your order summary before you submit your payment.
A: Please contact our sales department by email at [email protected] or by phone (toll-free) at 1-844-226-3375. You will need to provide confirmation of your tax-exempt status.
A: Yes. Please click here to download. Drop us a line for the password”.
A:Absolutely! You’ll need four 1/2″ locking casters to turn your CanDesk into a mobile workstation, available at most department stores. Please note that we cannot be held responsible for incompatibility, injury, damage, or harm that occurs as a result of using casters instead of the included CanDesk feet. We urge you to keep your casters in the locked position at all times when the CanDesk is not in motion, and to excercise caution while moving the CanDesk, especially around children, animals, and stairs.”.
A:Our new North York showroom is presently being renovated. For Greater Toronto Area customers that are inconvenienced by this, please enjoy a complimentary Anti-Fatigue Mat to go along with your order, yours to keep in case you are not 100% satisfied with your CanDesk and choose to return it for a refund, as part of our satisfaction guarantee.”.
